We're here to help you
every step of the way.
Have a question about your order, need a return, or want to reach our team? Our dedicated support team responds fast — on WhatsApp, email, and more.
Choose your support topic
Select the area that best matches your issue and we'll route you to the right team immediately.
Order issue
Wrong item received, missing product, or damaged packaging on arrival.
Return and refund
Initiate a product return or check the status of your refund request.
Delivery and tracking
Track your shipment, report a delay, or update your delivery address.
Bulk and wholesale
Request bulk pricing, wholesale terms, or large quantity order support.
Reach us directly
Skip the form if you need a faster response. Our WhatsApp team replies within minutes during business hours.
Send us a message
Fill out the form below and our team will get back to you as soon as possible. Please include your order number if relevant.
How we resolve your issue
From the moment you reach out to the moment your issue is closed — here's what happens.
You reach out
Submit the form, send a WhatsApp message, or email us — whichever is most convenient for you.
We review
Our team reviews your issue, checks your order details, and identifies the best path to resolution.
We respond
You receive a clear response within 30 minutes on WhatsApp or within 24 hours by email.
Issue resolved
Whether it's a replacement, refund, or clarification — we make sure you're fully satisfied.
Policies that protect you
GlazMart is built on trust. Here's how we make sure every shopping experience with us is safe, fair, and transparent.
Return and refund policy
Returns accepted within 7 days of delivery for damaged, defective, or incorrectly dispatched items. Free pickup included. Refunds processed within 5–7 business days. A Rs. 200 handling fee applies.
Read full policyBuyer protection
Every order is protected from the moment you place it to the moment it's delivered. Wrong item or no delivery? You're fully covered — no questions asked, no hassle, no stress.
How it worksPrivacy and data policy
Your personal information is never shared or sold. GlazMart is SSL-secured. Your data is used only to process and deliver your orders — nothing else, ever.
Read full policyA registered Pakistani brand you can trust
GlazMart is an independent, registered e-commerce company based in Pakistan. We're NTN-verified, SSL-secured, and fully compliant — not a Facebook seller, not a marketplace reseller.