GlazMart Customer Support

We're here to help you
every step of the way.

Have a question about your order, need a return, or want to reach our team? Our dedicated support team responds fast — on WhatsApp, email, and more.

Quick links
Track your order Start a return View FAQs WhatsApp us Wholesale inquiry Privacy policy Shop now About us
30min
WhatsApp response
24hrs
Email resolution
6 days
Support per week
100%
COD — no upfront
How can we help

Choose your support topic

Select the area that best matches your issue and we'll route you to the right team immediately.

Order issue

Wrong item received, missing product, or damaged packaging on arrival.

Get help

Return and refund

Initiate a product return or check the status of your refund request.

Get help

Delivery and tracking

Track your shipment, report a delay, or update your delivery address.

Get help

Bulk and wholesale

Request bulk pricing, wholesale terms, or large quantity order support.

Get help

Reach us directly

Skip the form if you need a faster response. Our WhatsApp team replies within minutes during business hours.

WhatsApp chat
+92 308 333 7151
Fastest
Support email
support@glazmart.com
24 hrs
Bulk and wholesale
sales@glazmart.com
Business
General inquiries
info@glazmart.com
24 hrs
Support hours — Monday to Saturday
11:00 AM – 11:00 PM Pakistan Standard Time

Send us a message

Fill out the form below and our team will get back to you as soon as possible. Please include your order number if relevant.







    Our process

    How we resolve your issue

    From the moment you reach out to the moment your issue is closed — here's what happens.

    1

    You reach out

    Submit the form, send a WhatsApp message, or email us — whichever is most convenient for you.

    2

    We review

    Our team reviews your issue, checks your order details, and identifies the best path to resolution.

    3

    We respond

    You receive a clear response within 30 minutes on WhatsApp or within 24 hours by email.

    4

    Issue resolved

    Whether it's a replacement, refund, or clarification — we make sure you're fully satisfied.

    Our commitments

    Policies that protect you

    GlazMart is built on trust. Here's how we make sure every shopping experience with us is safe, fair, and transparent.

    Return and refund policy

    Returns accepted within 7 days of delivery for damaged, defective, or incorrectly dispatched items. Free pickup included. Refunds processed within 5–7 business days. A Rs. 200 handling fee applies.

    Read full policy

    Buyer protection

    Every order is protected from the moment you place it to the moment it's delivered. Wrong item or no delivery? You're fully covered — no questions asked, no hassle, no stress.

    How it works

    Privacy and data policy

    Your personal information is never shared or sold. GlazMart is SSL-secured. Your data is used only to process and deliver your orders — nothing else, ever.

    Read full policy
    Verified Pakistani business

    A registered Pakistani brand you can trust

    GlazMart is an independent, registered e-commerce company based in Pakistan. We're NTN-verified, SSL-secured, and fully compliant — not a Facebook seller, not a marketplace reseller.

    NTN Verified
    Reg. Co. 0331529
    SSL Secured
    COD Available
    100% Original