At Glazmart, we respect your privacy and are committed to protecting it. This policy explains how we collect, use, disclose, and protect your information when you visit our website.
We may collect and process the following types of information about you:
a) Personal Information
Name
Email Address
Billing Address
Shipping Address
Phone Number
Payment Information — only limited and secured details, depending on the payment gateway
Account Login Details — username and password
b) Non-Personal Information
Browser type and version
IP address
Device type
Operating system
Referral source
Date and time of visit
Pages visited and time spent on each page
c) Cookies and Tracking Technologies
We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities over time and across different websites following your use of our Website. See Section 9 about Cookies for full details.
2
How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders
To communicate with you — order updates, promotional emails, customer support
To personalize your shopping experience
To improve our Website, services, and marketing efforts
To detect, investigate, and prevent fraudulent transactions and other illegal activities
To comply with legal obligations
We will only use your information for the purposes for which it was collected unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
3
Sharing of Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with the following parties:
Service Providers: Third-party vendors who help us operate the Website, process payments, deliver orders, send emails, analyse data, and provide marketing services.
Legal Obligations: Authorities or regulatory bodies, when required by law or in response to legal requests such as court orders.
Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred to the acquiring organisation.
All service providers are bound by contractual obligations to keep your personal information confidential and use it only for the purposes we disclose.
4
Data Security
We have implemented appropriate security measures to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. These include:
Secure Server Usage
All data is stored on protected, firewalled servers with restricted access.
SSL Encryption
All data transmitted between you and Glazmart is encrypted using SSL/TLS.
Authorized Access Only
Access to your personal data is limited to authorized employees only.
Regular Malware Scanning
Our systems are regularly scanned for vulnerabilities and malware.
Please be aware that no system can guarantee absolute security. You are also responsible for protecting your account password and preventing unauthorized access to your account.
5
Data Retention
We will retain your personal information under the following conditions:
As long as your account is active on Glazmart
As necessary to fulfill the purposes we collected it for
As needed to comply with legal, accounting, or reporting requirements
When we no longer need your personal data, we will securely delete or anonymize it so that it can no longer be associated with you.
6
Your Rights
Depending on your country or region, you may have the following rights regarding your personal data. To exercise any of these rights, please contact us via Customer Support.
Access
Request a copy of the personal data we hold about you.
Correction
Request that we correct any inaccuracies in your data.
Deletion
Request deletion of your personal data from our systems.
Restriction
Request restrictions on how we process your data.
Objection
Object to processing your data for direct marketing purposes.
Portability
Request transfer of your data to another service provider.
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Marketing Communications
If you opt-in to receive marketing emails, we may send you promotional offers, newsletters, and other marketing messages related to Glazmart products and services.
You can opt out at any time by clicking the "Unsubscribe" link in any marketing email, or by contacting us at Customer Support.
We respect your choice regarding communications. Opting out of marketing emails will not affect transactional messages such as order confirmations and shipping updates.
8
Third-Party Links
Our Website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.
We are not responsible for the privacy practices or content of such external sites. We encourage you to read the privacy policies of every website you visit.
9
Cookies & Tracking Technologies
Cookies are small text files placed on your device when you visit our Website. We use cookies to:
Remember your shopping cart contents
Understand and save user preferences for future visits
Track advertising performance
Compile aggregate data about Website traffic and interactions
You can set your browser to refuse some or all cookies. However, if you block cookies, some parts of our Website — including the shopping cart — may not function properly.
10
Children's Privacy
Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe we have collected personal information from a child under 13, please contact us immediately at Customer Support so we can take appropriate action to remove the information.
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Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. If we make material changes, we will notify you either through an email notification or by prominently posting a notice on our Website.
Please review this Privacy Policy periodically to stay informed about how we are protecting your information. The most current version is always available at glazmart.com/privacy-policy.
Questions about your privacy?
Our support team is available Mon – Fri, 10 AM – 5 PM to help you with any data-related enquiries.
