Terms & Conditions

These Terms and Conditions apply to all visitors, users, and others who access or use our Website at glazmart.com.

Glazmart offers a range of home and kitchen products, including appliances, cookware, utensils, décor items, and more. These Terms establish the rights and obligations between Glazmart and all users of the Website.

• You must be at least 18 years old to use this Website.
• If you are under 18, you may only use the Website under the supervision of a parent or legal guardian.
• By using our Website, you represent and warrant that you meet these requirements.

Some parts of the Website may require you to create an account. By registering, you agree to the following:

• Provide truthful, accurate, complete, and up-to-date information when creating your account.
• You are responsible for maintaining the confidentiality of your account credentials and password.
• You are responsible for all activities that occur under your account.

• We make every effort to display the most accurate descriptions, images, and prices for our products.
• Prices for our products are subject to change without notice.
• We reserve the right to correct any pricing errors that may occur at any time.

After placing an order, you will receive an order confirmation via email. Please note that this confirmation does not signify acceptance of your order — it only confirms that we have received your request.

We reserve the right to accept or decline your order for any reason, including:

• Product unavailability
• Payment authorization failure
• Suspected fraudulent activity

We accept the following payment methods:

• By submitting payment information, you represent that you are authorised to use the payment method provided.
• Payment must be received in full before products are shipped (for card payments).

• We ship orders to addresses within Pakistan.
• Shipping costs are calculated at checkout and vary based on location and order size.
• Delivery times are estimates only. Actual delivery may vary due to factors beyond our control, including courier delays, weather, and public holidays.
• Risk of loss passes to you once the products are handed over to the carrier.

We strive for 100% customer satisfaction. For full details on how we handle returns, refunds, and exchanges, please refer to our dedicated Refund and Return Policy.

• Items must be returned in their original condition, unused, and with all original packaging.
• Complaints regarding damaged or incorrect items must be filed within 24 hours of delivery.

All content on the Website — including text, graphics, logos, images, software, and digital downloads — is owned by or licensed to Glazmart and is protected by copyright and other intellectual property laws.

By using this Website, you agree not to engage in any of the following:

• Use the Website for any unlawful purpose
• Interfere with or disrupt the Website or servers connected to the Website
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Upload or transmit viruses, malware, or any other malicious code

Our Website and all products and services are provided on an "as is" and "as available" basis without any warranties of any kind.

• We do not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses.
• To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by applicable law, Glazmart shall not be liable for any indirect, incidental, special, or consequential damages, including:

• Loss of profits or revenue
• Loss of data or business information
• Any damages arising out of or related to your use of the Website or products purchased

You agree to defend, indemnify, and hold harmless Glazmart, its affiliates, officers, directors, employees, and agents from any and all claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

• Your use of and access to the Website
• Your violation of any term of these Terms & Conditions
• Your violation of any third-party rights, including intellectual property rights

Our Website may contain links to third-party websites that are not owned or controlled by Glazmart. We are not responsible for the content, privacy policies, or practices of any third-party websites.

We encourage you to review the terms and privacy policies of any third-party sites you visit. Your use of those sites is governed by their own terms, not ours. For information on how Glazmart handles your data, please refer to our Privacy Policy.

• We reserve the right to update or change these Terms at any time without prior notice.
• Changes will be effective immediately upon posting on the Website.
• Your continued use of the Website after any changes constitutes your acceptance of the new Terms.

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason — including but not limited to breach of these Terms.