Refund & Return Policy
At GlazMart, we are committed to providing you with high-quality products and a positive shopping experience. Please read this policy carefully before making a purchase.
What our policy covers
A quick overview of the three key areas of our refund and return policy before you read the full details below.
Damaged / wrong item
Returns accepted if reported within 24 hours of delivery with full unboxing video and photo evidence. Free replacement or full refund provided.
No change of mind
We do not accept returns or refunds for change of mind purchases. All sales are final once your order has been dispatched.
Refund timeline
Approved refunds processed to original payment method within 7–14 business days after your complaint is reviewed and approved.
We do not accept returns or refunds for "Change of Mind" purchases. Once an order has been placed and dispatched, it cannot be cancelled, returned, or refunded simply because you changed your mind.
We encourage all customers to carefully review product descriptions, sizes, colours, and specifications before placing an order. Our product pages contain all the information you need to make an informed purchase decision.
If you have any questions about a product before purchasing, please reach out to us via our Contact Us page — we are happy to help before you buy.
We understand that mistakes can happen. If you receive a damaged, defective, or incorrect item, we are here to assist you. However, you must follow these important conditions:
- You must file a complaint on the same day you receive the delivery.
- Complaints submitted after 24 hours of delivery will not be accepted.
- To file a complaint, please email us or use the Contact Us page.
The 24-hour window begins from the moment the delivery is received. Please inspect your package immediately upon delivery and contact us the same day if there is any issue.
You must provide clear evidence when submitting your complaint. All three of the following are required:
Evidence must be clear, complete, and unedited. Complaints submitted without all required evidence will not be processed.
To be eligible for a return or refund due to damage, defect, or wrong item, all of the following conditions must be met:
- The item must be unused, unworn, unwashed, and in its original packaging.
- All original accessories, manuals, and tags must be intact.
- The product must not show any signs of use, wear, or alteration.
If any of these conditions are not met, GlazMart reserves the right to deny the return or refund request without exception.
Once your complaint is received and verified, here is how the process works:
The following items and situations are not eligible for a return or refund under any circumstances:
- Items returned without filing a same-day complaint
- Items returned without proper evidence (as outlined in Section 2)
- Items that have been used, washed, or altered
- Items missing original packaging, accessories, or documentation
- Clearance Sale or Final Sale items (where applicable)
GlazMart reserves the right to reject any return or refund request that does not comply with the conditions outlined in this policy. No exceptions will be made for items falling under this section.
In the case of an approved return, the following shipping conditions apply:
- You may be required to return the product to us following specific instructions we provide.
- If the issue was caused by us (damaged, defective, or wrong item), we will cover the return shipping costs.
- If your return is rejected due to not meeting our conditions, the product will be sent back to you at your cost.
We will provide specific return shipping instructions once your complaint has been reviewed and approved. Please do not send any items back without receiving confirmation and instructions from our team first.
Need to file a complaint?
Contact our support team on the same day of delivery. We're available Mon–Fri, 10 AM – 5 PM. Our team will review your complaint and respond within 24 hours.