Legal document

Refund & Return Policy

At GlazMart, we are committed to providing you with high-quality products and a positive shopping experience. Please read this policy carefully before making a purchase.

Complaint window: 24 hours Refund: 7–14 business days glazmart.com — Pakistan
24hrs
Complaint window
7–14
Days for refund
COD
Pay on delivery
100%
Buyer protected
Policy summary

What our policy covers

A quick overview of the three key areas of our refund and return policy before you read the full details below.

Damaged / wrong item

Returns accepted if reported within 24 hours of delivery with full unboxing video and photo evidence. Free replacement or full refund provided.

No change of mind

We do not accept returns or refunds for change of mind purchases. All sales are final once your order has been dispatched.

Refund timeline

Approved refunds processed to original payment method within 7–14 business days after your complaint is reviewed and approved.

Contents
1
No change of mind returns
2
Damaged, defective, or incorrect items
3
Conditions for return & refund approval
4
Refund or replacement process
5
Items not eligible for return
6
Return shipping
1
No change of mind returns

We do not accept returns or refunds for "Change of Mind" purchases. Once an order has been placed and dispatched, it cannot be cancelled, returned, or refunded simply because you changed your mind.

We encourage all customers to carefully review product descriptions, sizes, colours, and specifications before placing an order. Our product pages contain all the information you need to make an informed purchase decision.

If you have any questions about a product before purchasing, please reach out to us via our Contact Us page — we are happy to help before you buy.

2
Damaged, defective, or incorrect items

We understand that mistakes can happen. If you receive a damaged, defective, or incorrect item, we are here to assist you. However, you must follow these important conditions:

A) Filing a complaint
  • You must file a complaint on the same day you receive the delivery.
  • Complaints submitted after 24 hours of delivery will not be accepted.
  • To file a complaint, please email us or use the Contact Us page.

The 24-hour window begins from the moment the delivery is received. Please inspect your package immediately upon delivery and contact us the same day if there is any issue.

B) Required evidence

You must provide clear evidence when submitting your complaint. All three of the following are required:

Photographs of the damaged or incorrect item
Clear, well-lit images showing the defect or wrong product
A clear photograph of the shipping label on the package
The label must be fully visible with your order details
A photograph of the full item in unused condition
Unboxing video strongly recommended as additional proof

Evidence must be clear, complete, and unedited. Complaints submitted without all required evidence will not be processed.

3
Conditions for return & refund approval

To be eligible for a return or refund due to damage, defect, or wrong item, all of the following conditions must be met:

  • The item must be unused, unworn, unwashed, and in its original packaging.
  • All original accessories, manuals, and tags must be intact.
  • The product must not show any signs of use, wear, or alteration.

If any of these conditions are not met, GlazMart reserves the right to deny the return or refund request without exception.

4
Refund or replacement process

Once your complaint is received and verified, here is how the process works:

1
Submit your complaint
Contact us via the Contact Us page on the same day of delivery with all required evidence.
2
Review & verification
Our team reviews the submitted evidence and verifies the complaint against our policy conditions.
3
Approval decision
If approved, we will offer you either a full or partial refund (depending on the case), or a replacement of the same item subject to stock availability.
4
Refund or replacement issued
Refunds are processed to your original payment method. Replacements are dispatched as soon as stock is confirmed.
Refund processing time: 7–14 business days
Refunds will be processed to your original payment method within 7–14 business days after approval. Please note: shipping charges are non-refundable, unless the return is due to our error or a defective item.
5
Items not eligible for return or refund

The following items and situations are not eligible for a return or refund under any circumstances:

  • Items returned without filing a same-day complaint
  • Items returned without proper evidence (as outlined in Section 2)
  • Items that have been used, washed, or altered
  • Items missing original packaging, accessories, or documentation
  • Clearance Sale or Final Sale items (where applicable)

GlazMart reserves the right to reject any return or refund request that does not comply with the conditions outlined in this policy. No exceptions will be made for items falling under this section.

6
Return shipping

In the case of an approved return, the following shipping conditions apply:

  • You may be required to return the product to us following specific instructions we provide.
  • If the issue was caused by us (damaged, defective, or wrong item), we will cover the return shipping costs.
  • If your return is rejected due to not meeting our conditions, the product will be sent back to you at your cost.

We will provide specific return shipping instructions once your complaint has been reviewed and approved. Please do not send any items back without receiving confirmation and instructions from our team first.

Need to file a complaint?

Contact our support team on the same day of delivery. We're available Mon–Fri, 10 AM – 5 PM. Our team will review your complaint and respond within 24 hours.

Contact support