Order tracking

Where is my order?

Enter your order ID and billing email on the right. Your order ID was sent to you via email confirmation when you placed your order on GlazMart.

3–5 day delivery Email confirmation Pay on delivery Buyer protected

Track your order

Your order ID is in your confirmation email. No account needed to track.

3–5

Days delivery

COD

Pay on arrival

Order confirmed

100%

Buyer protected

Before you track

How to find your order ID

Your order ID is the unique number assigned when you placed your order. Here are 3 quick ways to find it.

Check your email

A confirmation email is sent to your billing address immediately after every purchase. Your order ID is clearly shown in the email subject and body.

Log into your account

Visit glazmart.com and go to My Account → Orders. Every order you've placed is listed there with its order ID, date, and current status.

WhatsApp our team

Can't find your order ID? Send us your full name and the phone number used during checkout on WhatsApp — we'll retrieve your order details instantly.

What you get

What your tracking result shows

Once your order is dispatched, our system provides you with everything you need to follow your package all the way to your door.

Order number

Your unique GlazMart order reference used across all communications, receipts, and support queries. Keep this safe for any future follow-ups.

Tracking number

Your courier-assigned shipment tracking number. Use this to check your package status directly on the courier's official tracking website.

Courier name

The courier company handling your delivery — TCS, Leopards, M&P, or Daewoo Express depending on your city. All are trusted nationwide partners.

Direct tracking link

A direct link to the courier's live tracking page, pre-loaded with your tracking number. One click to see your shipment's real-time status.

Delivery coverage

Estimated delivery times by city

We ship nationwide via trusted courier partners — TCS, Leopards, M&P, and Daewoo Express. All times are in working days from dispatch date.

Lahore

2–3

Working days

Fast delivery across the city and surrounding areas including Sheikhupura and Gujranwala.

Karachi

3–4

Working days

Coverage across all major areas — DHA, Clifton, North Nazimabad, Gulshan, and more.

Islamabad / Rawalpindi

2–3

Working days

Full coverage across the twin cities including all sectors, phases, and surrounding towns.

All other cities

4–5

Working days

Including Faisalabad, Multan, Peshawar, Quetta, and all remote areas of Pakistan.

Having an issue?

What happens if...

We've got every common delivery scenario covered. Here's exactly what to do if something doesn't go as expected with your order.

Order hasn't arrived after 5 days?

Contact our support team on WhatsApp with your order ID. We'll follow up directly with the courier on your behalf and provide a full update within 24 hours. Your order is protected under our buyer guarantee.

WhatsApp us now

Received the wrong or damaged item?

Record an unboxing video with the shipping label visible and take clear photos of the item. Contact us on WhatsApp within 7 days — we'll arrange a free replacement or full refund, no hassle.

Start a return

Want to return your order?

Returns are accepted within 7 days of delivery for damaged, defective, or incorrectly dispatched items. A Rs. 200 handling fee applies. Read our full returns policy for all conditions and steps.

Read return policy

Cash on delivery — you never pay upfront

GlazMart is 100% COD. Inspect your order when it arrives, confirm it's correct, then pay the courier. Every order is covered by our full buyer protection guarantee.

Buyer protected

100% original

7-day returns

Continue shopping

Ready to shop with confidence?

Thousands of Pakistani customers trust GlazMart for authentic beauty, jewellery, and lifestyle products — delivered to their door, paid only on arrival.

100% Authentic

Cash on delivery

7-day returns

Nationwide delivery

Shop all products Order on WhatsApp Contact support