Where is my order?
Enter your order ID and billing email on the right. Your order ID was sent to you via email confirmation when you placed your order on GlazMart.
How to find your order ID
Your order ID is the unique number assigned when you placed your order. Here are 3 quick ways to find it.
Check your email
A confirmation email is sent to your billing address immediately after every purchase. Your order ID is clearly shown in the email subject and body.
Log into your account
Visit glazmart.com and go to My Account → Orders. Every order you've placed is listed there with its order ID, date, and current status.
WhatsApp our team
Can't find your order ID? Send us your full name and the phone number used during checkout on WhatsApp — we'll retrieve your order details instantly.
What your tracking result shows
Once your order is dispatched, our system provides you with everything you need to follow your package all the way to your door.
Order number
Your unique GlazMart order reference used across all communications, receipts, and support queries. Keep this safe for any future follow-ups.
Tracking number
Your courier-assigned shipment tracking number. Use this to check your package status directly on the courier's official tracking website.
Courier name
The courier company handling your delivery — TCS, Leopards, M&P, or Daewoo Express depending on your city. All are trusted nationwide partners.
Direct tracking link
A direct link to the courier's live tracking page, pre-loaded with your tracking number. One click to see your shipment's real-time status.
Estimated delivery times by city
We ship nationwide via trusted courier partners — TCS, Leopards, M&P, and Daewoo Express. All times are in working days from dispatch date.
What happens if...
We've got every common delivery scenario covered. Here's exactly what to do if something doesn't go as expected with your order.
Order hasn't arrived after 5 days?
Contact our support team on WhatsApp with your order ID. We'll follow up directly with the courier on your behalf and provide a full update within 24 hours. Your order is protected under our buyer guarantee.
WhatsApp us nowReceived the wrong or damaged item?
Record an unboxing video with the shipping label visible and take clear photos of the item. Contact us on WhatsApp within 7 days — we'll arrange a free replacement or full refund, no hassle.
Start a returnWant to return your order?
Returns are accepted within 7 days of delivery for damaged, defective, or incorrectly dispatched items. A Rs. 200 handling fee applies. Read our full returns policy for all conditions and steps.
Read return policyGlazMart is 100% COD. Inspect your order when it arrives, confirm it's correct, then pay the courier. Every order is covered by our full buyer protection guarantee.
Ready to shop with confidence?
Thousands of Pakistani customers trust GlazMart for authentic beauty, jewellery, and lifestyle products — delivered to their door, paid only on arrival.