Legal Document

Terms & Conditions

These Terms and Conditions govern your use of the Glazmart website and your purchase of products from our store. By accessing our website or making a purchase, you agree to be bound by these terms.

Last Updated: 2026

Glazmart.com · Pakistan

Registered Co. · NTN Verified

Contents

1. Introduction
2. Eligibility
3. Account Registration
4. Products & Pricing
5. Order Acceptance & Cancellation
6. Payment Terms
7. Shipping & Delivery
8. Returns, Refunds & Exchanges
9. Intellectual Property
10. Prohibited Activities
11. Disclaimer of Warranties
12. Limitation of Liability
13. Indemnification
14. Third-Party Links
15. Changes to These Terms
16. Termination

1

Introduction

These Terms and Conditions apply to all visitors, users, and others who access or use our Website at glazmart.com.

Glazmart offers a range of home and kitchen products, including appliances, cookware, utensils, décor items, and more. These Terms establish the rights and obligations between Glazmart and all users of the Website.

By accessing our website or making a purchase, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

2

Eligibility

• You must be at least 18 years old to use this Website.
• If you are under 18, you may only use the Website under the supervision of a parent or legal guardian.
• By using our Website, you represent and warrant that you meet these requirements.

If we discover that an account has been created by someone under 18 without parental supervision, we reserve the right to suspend or terminate that account immediately.

3

Account Registration

Some parts of the Website may require you to create an account. By registering, you agree to the following:

• Provide truthful, accurate, complete, and up-to-date information when creating your account.
• You are responsible for maintaining the confidentiality of your account credentials and password.
• You are responsible for all activities that occur under your account.

We reserve the right to suspend or terminate your account at any time if we believe you have violated any of these Terms or provided false information during registration.

4

Products & Pricing

• We make every effort to display the most accurate descriptions, images, and prices for our products.
• Prices for our products are subject to change without notice.
• We reserve the right to correct any pricing errors that may occur at any time.

Note: Displayed colors of products may vary depending on your screen settings and display calibration. We recommend reading the full product description before purchasing.

5

Order Acceptance & Cancellation

After placing an order, you will receive an order confirmation via email. Please note that this confirmation does not signify acceptance of your order — it only confirms that we have received your request.

We reserve the right to accept or decline your order for any reason, including:

• Product unavailability
• Payment authorization failure
• Suspected fraudulent activity

If we cancel your order for any reason, we will notify you promptly and refund any payment made in full.

6

Payment Terms

We accept the following payment methods:

Visa / Master Card

Cash on Delivery

• By submitting payment information, you represent that you are authorised to use the payment method provided.
• Payment must be received in full before products are shipped (for card payments).

7

Shipping & Delivery

• We ship orders to addresses within Pakistan.
• Shipping costs are calculated at checkout and vary based on location and order size.
• Delivery times are estimates only. Actual delivery may vary due to factors beyond our control, including courier delays, weather, and public holidays.
• Risk of loss passes to you once the products are handed over to the carrier.

Glazmart is not liable for delays caused by third-party couriers, natural events, or other circumstances outside our direct control. We will do our best to keep you informed of any delays.

8

Returns, Refunds & Exchanges

We strive for 100% customer satisfaction. For full details on how we handle returns, refunds, and exchanges, please refer to our dedicated Refund and Return Policy.

• Items must be returned in their original condition, unused, and with all original packaging.
• Complaints regarding damaged or incorrect items must be filed within 24 hours of delivery.

Our Refund and Return Policy is incorporated into these Terms by reference. Please read it in full before making a purchase at glazmart.com/refund-and-return-policy.

9

Intellectual Property

All content on the Website — including text, graphics, logos, images, software, and digital downloads — is owned by or licensed to Glazmart and is protected by copyright and other intellectual property laws.

You may not copy, reproduce, distribute, display, modify, or create derivative works from any content on this Website without our prior written permission. Unauthorized use may result in legal action.

10

Prohibited Activities

By using this Website, you agree not to engage in any of the following:

• Use the Website for any unlawful purpose
• Interfere with or disrupt the Website or servers connected to the Website
• Attempt to gain unauthorized access to other accounts, systems, or networks
• Upload or transmit viruses, malware, or any other malicious code

Violation of any of the above may result in immediate termination of your access to the Website and may be reported to the relevant authorities.

11

Disclaimer of Warranties

Our Website and all products and services are provided on an “as is” and “as available” basis without any warranties of any kind.

• We do not warrant that the Website will be uninterrupted, error-free, secure, or free from viruses.
• To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

12

Limitation of Liability

To the maximum extent permitted by applicable law, Glazmart shall not be liable for any indirect, incidental, special, or consequential damages, including:

• Loss of profits or revenue
• Loss of data or business information
• Any damages arising out of or related to your use of the Website or products purchased

Our total liability to you for any claim arising from your use of the Website or products shall not exceed the amount you paid for the specific product or service giving rise to the claim.

13

Indemnification

You agree to defend, indemnify, and hold harmless Glazmart, its affiliates, officers, directors, employees, and agents from any and all claims, damages, obligations, losses, liabilities, costs, or expenses arising from:

• Your use of and access to the Website
• Your violation of any term of these Terms & Conditions
• Your violation of any third-party rights, including intellectual property rights

14

Third-Party Links

Our Website may contain links to third-party websites that are not owned or controlled by Glazmart. We are not responsible for the content, privacy policies, or practices of any third-party websites.

We encourage you to review the terms and privacy policies of any third-party sites you visit. Your use of those sites is governed by their own terms, not ours. For information on how Glazmart handles your data, please refer to our Privacy Policy.

15

Changes to These Terms

• We reserve the right to update or change these Terms at any time without prior notice.
• Changes will be effective immediately upon posting on the Website.
• Your continued use of the Website after any changes constitutes your acceptance of the new Terms.

We recommend reviewing these Terms periodically to stay informed of any updates. The most current version is always available at glazmart.com/terms-conditions.

16

Termination

We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason — including but not limited to breach of these Terms.

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination — including ownership provisions, warranty disclaimers, and limitations of liability — shall remain in effect.

Questions about these Terms?

Our support team is available Mon – Fri, 10 AM – 5 PM and happy to assist with any queries.

Contact Support →